Terms & Conditions:
Welcome to Lowcountry Lighting Center. If you wish to purchase from our
on-line catalog, you accept these conditions. Please read them carefully. Lowcountry Lighting
Center reserves the right to modify or change the Terms and Conditions at any time without prior
notice to you. Therefore, we recommend that you please read them carefully before you use this
website.
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Warranties:
All products sold by Lowcountry Lighting Center are covered by the
manufacturer's warranty. If you have purchased a product from us and find it to be defective,
please contact Customer Support at (843) 881-4170 for assistance in processing your claim. We
will in no uncertain terms or conditions be held liable for installation fees of any kind.
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Defective Products:
If within (14) days of receiving your order, any product proves to be
defective, contact us immediately. Do Not Ship the product back without contacting us first
for an (RGA) # and return instructions. After we receive the defective merchandise, we will
test it, if need be, and we will ship back to you (at our expense) a non–defective replacement
product.
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Delivery:
Orders take approximately 2 to 3 weeks for delivery depending on availability.
Occasionally production schedules change and a product will be temporarily out of stock. This
can cause delays. Backorders are beyond our control. Please contact us at (843) 881-4170 for
status on your order.
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Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept
it from the carrier; or please make sure when signing the shipper's proof-of delivery slip, you
include a note stating the package is or appears to be damaged. If you do accept a damaged
shipment, please inform us and the carrier (ups, fedex, ect.,) immediately. Depending on the
product and where/how it was shipped, it may be necessary for you to deal with the carrier
yourself.
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Returns:
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a
Return Goods Authorization number (RGA) has been issued and the product is returned in the
original manufacturer's packaging. Products may be returned within 14 days of receiving them.
The products must be brand new (never used or installed) and in perfect condition with all of
the manufacturer’s packaging intact. In order to keep our prices at their lowest, we charge a 25%
restocking fee. Your original shipping and processing charges will not be refunded, if
applicable. Orders returned after 14 days or without an RGA # may not be accepted and could
incur a 50% re-stocking fee.
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Sales / Custom / Discontinued Items:
Product marked "Final Sale", Custom Items and Discontinued Items will not
be accepted as return merchandise.
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